RETURN AMULET AUTHORISATION STATEMENT

All amulet returns must be pre-approved. A Return Authorisation number can be obtained by contacting our Customer Support Department or online via your membership account.

Amulet serial numbers, order number and date of order will all be required along with an acceptable reason for return.

Shipments received without a return number will be subject to an additional 5% handling fee. Authorisation numbers will be cancelled if an amulet is not received within 21 days of authorisation number issue date.

BUDDHIST-AMULETS.COM CREDIT POLICY

To facilitate return processing, all returns must meet criteria for one of the following designations. Credit amount and method of processing is dependent upon the reason for return. Descriptions of designations are listed below.

Not Authentic

Unwanted Amulet

Damaged in Transit

Not the correct Amulet


Not the correct Amulet.  (Full credit, including freight charges.)

This return designation provides customers with the opportunity to return product that was received due to an error on the part of Buddhist-Amulets.Com. We will correct the mistake otherwise a full refund including postage will be issued. You must request a Return Authorisation number within 5 days of the date of delivery

1. Amulets inaccurately described also qualify for a full refund and we should be notified within 5 days of receipt. There are however a number of exceptions
 
1a. The colour of amulets depicted on our website may not accurately reflect the actual colour but we do try our best. We do not accept returns based on the accuracy of colour reproduction.
 
1b. The specified dates of an amulet (within a few years), Spelling of names and Sizes are not acceptable as a reasons for a return or refund.
 
1c. We are unable to offer refunds on amulet cases made from precious metals that we have been asked to purchase on your behalf. We can sell the case for you as scrap metal and will usually achieve about 50% of the original purchase price.

Damaged in Transit  (Full credit, including freight charges.)

Buddhist-Amulets.Com will issue full credit for amulet and freight incurred on all accepted damaged in transit returns. You must request a Return Authorisation number within 5 days of the date of delivery

Unwanted Amulet  (Credit Note / Partial Credit / not including freight charges.)

1. If you are not entirely happy with your purchase you may make a request to return the amulet to us. Although not obliged to accept the return we may choose to do so, in which case a credit note will be issued against a further purchase. We do not offer monetary refunds. The value of the credit note will vary but is typically based on a minimum 30% restocking charge less any postage costs. We must receive such requests within 5 days of receipt. The company will credit your account within 30 days

Not Authentic  (full credit, including freight charges.)

You may request a Return Authorisation number at any time during the guarantee period of 1 year.

All our amulets are guaranteed to be genuine. In the unlikely event that you consider this not to be the case, the amulet may be returned within the specified guarantee period of 1 year from date of purchase.

The amulet will be re-assessed with a competent organisation. If the claim is found to be genuine a full refund will be made. This may take anywhere between 1-2 weeks to complete.

Please note that if the amulet is genuine a charge will be levied for the costs involved for a second appraisal, typically about 75.00 US Dollars

Alternatively we welcome you to take the amulet for appraisal yourself to one of the following major authorities  G-Pra, G-Amulet, DD-Pra, U-Amulet or Samalom. We will respect any decision provided that you supply us with the original report and receipts.

We do not accept evidence of authenticity based on the comments of friends, other websites or competition entry disqualification.

Limitations of our guarantee of authenticity. 

It is not possible to authenticate every amulet in existence. Many amulets are not accepted by acknowledged authorities simply because the society does not possess  the requisite knowledge or enough evidence has been substantiated or widely accepted to allow a professional appraisal.  Amulets from Wat Khun In or Wat Prakaew are a good example. Other examples would include recent amulets blessed by little known monks or amulets that have not been blessed in Thailand. 

Under such circumstances we do not  accept returns based upon authenticity and the sale is essentially considered final. However where it is not possible to secure reasonable evidence of authenticity we will consider offering a refund based on a credit note for future purchases.

REFUNDS / CREDIT NOTES

Once your return is received and verified, we will credit you with a refund within 30 business days of receipt. Credit Notes will become effective immediately upon notification of receipt.


ONCE I RECEIVE A RETURN AUTHORISATION, WHAT SHOULD I DO?

Amulet Return Form:
A form may be downloaded that will assist you in supplying the information needed to provide prompt and accurate service.

Shipping:
Amulets should be shipped back to Buddhist-Amulets.Com in such a manner as to prevent damage. Amulets damaged in shipment will not receive credit. The amulet return authorization number must be clearly labeled on the shipping container. The amulet should be shipped to the address provided by Customer Support at the time that the return authorisation is provided.

Freight:
Authorised amulet returns are shipped at the customer's expense. Buddhist-Amulets.Com does not allow for collect shipments on any returns.

Important:
Write the RA Number on the outside of the box and on all enclosed paperwork.
We recommend that you use a reliable shipping method such as EMS courier. We will not be responsible for lost or damaged amulets.